Our Successfully Completed Projects
Here are our most successful projects completed by our dedicated offshore Indian programmers.
Why Dynamics 365 Customer Service?
The growing implementation of Microsoft Dynamics 365 Customer Service in enterprises proves how the service helps them face current digital transformation challenges. It enables enterprises to make predictive and preventive decisions with increased collaboration within their customer service teams.
Customer Service Hub
Comes with Dynamics 365 Customer Engagement Plan to offer your service team an integrated interface to get updates regarding service issues and cases.
Service Level Agreements
A defined agreement reached between a business and a customer for the support the customer would receive.
Voice of the customer
Collect customers’ feedback efficiently by creating user-friendly survey templates.
Service Activities
Create Service Activities for scheduling your resources before going on a support visit.
Entitlements
Defines support type the customer is entitled to for Dynamics 365 that would automatically calculate the remaining hours until the entitlement is active.
Automatic Case Creation
Set up Automatic Case Routing for any specific mailbox Dynamics 365 support to create a case record before getting assigned to its relevant queue.
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Ready To Take The Leap With Us?
Our experts are happy to assist you at every stage of your business development plan. Our specialists sit and talk over your pain areas and will go through your aims and issues, estimate your existing applications, and provide the best solutions.
Why Artesian For Microsoft Dynamics 365 Service Management?
Simplify your customer service management with Artesian!
With our dedicated Dynamics 365 customer services solution and digital transformation technologies, organizations can make it easier to measure and track the efficiency and effectiveness of their services to take customer satisfaction to new heights.
Industry Best Solutions
Guaranteed Innovation
Transformative Mindsets
Highly Creative and Motivated Teams
Quality & Security Adherence
Audit Services
Result-Driven Approach
Integrity & Transparency
Utmost Client Satisfaction
Continuous Support & Assistance
Non-Disclosure Policy
First-Time Right Process
Dynamics 365 Customer Service Capabilities
- Comprehensive Insight into the Microsoft Dynamics CRM platform.
- Built-in intelligence to direct your service agents to their next optimal actions.
- Real-time alerts to the sales staff to keep them informed.
- Comprehensive dashboards from where managers can quickly assess the performance of their services.
- Building seamless customer relationships with Dynamics 365 Customer Service.
Comparative Analysis: In-House, Freelancers, or Artesian
Partner with the best Dynamics 365 for customer service consultants at Artesian. Our highly skilled and certified Microsoft Digital Workforce will help you transform your business processes seamlessly and elevate the customer experience in an efficient manner.
- Factors
- Artesian
- In – House
- Freelance
- Time to get right developers
- 1 day – 2 weeks
- 4 – 12 weeks
- 1 – 12 weeks
- Time to start a project
- 1 day – 2 weeks
- 2 – 10 weeks
- 1 – 10 weeks
- Recurring cost of training & benefits
- 0
- $10,000 -$30,000
- 0
- Time to scale size of the team
- 48 hours – 1 week
- 4 – 16 weeks
- 1 – 12 weeks
- Pricing (weekly average)
- 1.5 X
- 2X
- 1X
- Project failure risk
- Extremely low, we have a 98% success ratio
- Low
- Very High
- Developers backed by a delivery team
- Yes
- Some
- No
- Dedicated resources
- Yes
- Some
- Quality guarantee
- Yes
- High
- High
- Tools and professional environment
- Yes
- High
- Uncertain
- Agile Development Methodology
- Yes
- Some
- No
- Impact Due To Turnover
- None
- High
- High
- Structured Training Programs
- Yes
- Some
- No
- Communications
- Seamless
- Seamless
- Uncertain
- Termination Costs
- None
- High
- None
- Assured Work Rigor
- 40 hrs/week
- 40 hrs/week
- 40 hrs/week