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Microsoft Dynamics 365 Customer Service
Get our industry solutions customization on Dynamics 365 to enhance productivity
Microsoft Dynamics 365 Customer Service assists businesses with maximizing client satisfaction and boosting customer loyalty by enabling personalized service with 360-degree customer view, tracking service agents’ performance, and producing reports.
Artesian is your end-to-end solution provider for Microsoft Dynamics 365 customer service that enables companies to manage and support incident-based services. Our customization solution lets businesses track their customer journey and personalize every interaction. Our Microsoft Dynamics 365 expert support team can integrate analytics tools for identifying and dispatching resources.
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Why Dynamics 365 Customer Service?
The growing implementation of Microsoft Dynamics 365 Customer Service in enterprises proves how the service helps them face current digital transformation challenges. It enables enterprises to make predictive and preventive decisions with increased collaboration within their customer service teams.
Customer Service Hub
Comes with Dynamics 365 Customer Engagement Plan to offer your service team an integrated interface to get updates regarding service issues and cases.
Service Level Agreements
A defined agreement reached between a business and a customer for the support the customer would receive.
Voice of the customer
Collect customers’ feedback efficiently by creating user-friendly survey templates.
Service Activities
Create Service Activities for scheduling your resources before going on a support visit.
Entitlements
Defines support type the customer is entitled to for Dynamics 365 that would automatically calculate the remaining hours until the entitlement is active.
Automatic Case Creation
Set up Automatic Case Routing for any specific mailbox Dynamics 365 support to create a case record before getting assigned to its relevant queue.
Ready To Take The Leap With Us?
Our experts are happy to assist you at every stage of your business development plan. Our specialists sit and talk over your pain areas and will go through your aims and issues, estimate your existing applications, and perhaps provide the best solutions.
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Dynamics 365 Customer Service Capabilities
- Comprehensive Insight into the Microsoft Dynamics CRM platform.
- Built-in intelligence to direct your service agents to their next optimal actions.
- Real-time alerts to the sales staff to keep them informed.
- Comprehensive dashboards from where managers can quickly assess the performance of their services.
- Building seamless customer relationships with Dynamics 365 Customer Service.
Our Successfully Completed Projects
Here are our most successful projects completed by our dedicated offshore Indian programmers.
Sales Application
Portfolio Sales Application We customized Sales Application as per customer sales process. We started from importing the data from Salesforce
Customer onboarding
Portfolio Customer onboarding This application manages the customer onboarding process. Process includes collecting data and documents from Form Stack, updating
Partners Management App
Portfolio Partners Management App focuses on managing the relationship with other partner companies. Appointments can be booked and events can
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